A solid internet connection is key to enjoying smooth voice calls. In this guide, we'll walk you through some simple steps to improve your internet connection.
Network Connectivity
1. Speed Check: First things first, check your internet speed. Run a quick speed test using websites like Speedtest (speedtest.net) to ensure you have at least 5 Mbps for both upload and download speeds.
2. Wired Connection: If possible, use an Ethernet cable to connect your device directly to the router. This wired connection is often more stable than Wi-Fi.
3. Reboot Your Router and Modem: Sometimes, your router and modem need a quick reboot to fix temporary issues. Unplug them, wait for 30 seconds, and then plug them back in.
4. Bandwidth-Hungry Devices: Check if other devices on your network are using up a lot of bandwidth, like streaming videos or large downloads. Ask others to ease off while you're on a call.
5. Pause Background Downloads: Automatic updates and cloud backups can hog your bandwidth. Pause or schedule these tasks for non-call hours.
6. Get Closer to the Router: If using Wi-Fi, make sure you're not too far from the router. Walls and distance can weaken the signal.
7. Disconnect Unused Devices: Disconnect or pause internet usage on devices you're not currently using. This frees up more bandwidth for your call.
10. Check for Outages: Sometimes, the issue might be with your internet service provider. Check for known outages in your area or contact your internet provider for information.
11. Try Another Network: If issues persist, switch to a different network, like mobile data or a different Wi-Fi network to see if the problem is specific to your current network.
12. Contact Your ISP: If all else fails, reach out to your Internet Service Provider for assistance and possible upgrades to your plan.
By following these steps, you can resolve most issues related to a poor internet connection during voice calls. A stable internet connection is essential for a seamless calling experience, so addressing these issues will help you stay connected and enjoy your voice calls with fewer interruptions.
Please let us know via chat if you have any other questions, we're happy to help.