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Getting further Help & Support
Getting further Help & Support

Details on how to get more help or support using Alitu and starting your podcast and other resources available for free to Alitu users.

Updated over a week ago

Podcasting can feel overwhelming sometimes because there's so much to learn and do. Alitu can do a lot of the heavy lifting and save you time and money. If you ever get stuck using the software, our Success Team wants to help. Some of the ways we can help are below.

Contacting Us

You can contact support at any time using the speech bubble in the bottom right corner of your screen. Our Customer Success team is based in UK and the US. We are available Monday - Friday during local time work hours (9am-5pm GMT/EST). If it is outside of our support times, we will get back to asap the next working day.

You can also email us at [email protected]

Live Support: Office Hours

We offer live support calls on most Tuesdays and Thursdays at 11:00 am EST/4pm BST. There is no cost for these sessions, just book a date that works for you and we'll meet you in our virtual space. It's kind of live phone support except we can share screens ๐Ÿ’ป.

In this session, we will provide a 10-minute overview of the main Alitu features and then open it up for you to ask any and all questions you have. The goal is to make you comfortable and confident using the Alitu software.

You'll get a reminder email with a direct link to the session you booked. Visit the link provided, add your name in the box, and then click 'Start Meeting' to join the call

Join IndiePod Community

The IndiePod Community is free and it exists to provide a safe space for podcasters to make connections and get the help and encouragement they need to grow their podcasts without the icky sales posts, unreliable information, and post-and-ghost behaviours you see in some other groups. There is none of that here, just useful information and community. We want no podcasters left behind

Reading Resources

Our sister website The Podcast Host has a wealth of information on all aspects of podcasting. From equipment reviews to tips and guides on growing your podcast. Below is a taster of some of the articles that are available.

Podcast Showplanner

Developed by Alitu/Podcast Host, this is a great free resource to help you get your podcast idea off the ground. Simply answer a few questions and it will generate a personalised launch kit using AI: including a name, trailer script, episode ideas, audience, and more.

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