If you're leaving because of trouble with your account or because you wish we had a feature, please let us know. We're always updating Alitu and acting on your feedback. You can click the chat box at the bottom of this page to reach us directly.

Having said that, we would never want to hold you hostage. 😊 To cancel, simply go to your My Account page, and you’ll find all of your account details there, including a button to cancel your subscription.

We will ask you a quick question about why you're leaving because we're always looking to improve.

If you change your mind, you can click 'Go Back'.

Once you submit your cancellation, your subscription will not renew but you will still have access to Alitu until the end of your current billing period. So, if your last payment was just a few days ago, you’ll still get the full month before your subscription and access to Alitu end.

Be sure to click through all the screens until you see a cancellation confirmation. Once you complete your cancellation process, you will not be billed again.

You will always be welcome back! We’ll keep your files for 3 months so when you’re ready to come back, just login and choose a new subscription.

If you've been gone for over 3 months, your files will have been deleted and you will need to start over creating assets to use inside Alitu.

If you need to take a temporary break and want to pause your subscription, you can choose the ‘Pause Subscription’ button.

We'll ask you whether you want to pause for 1, 2, or 3 months. Once that period of time has passed, your billing will resume automatically. The advantage of pausing versus cancelling is that you return to an active subscription without having to do anything and you retain the price you had when you paused. If you cancel and return, you will pay the current price when you create your new subscription.

We will not process a refund for the cancellation of an account except when during the initial money-back guarantee period. Please see our Alitu Terms & Conditions for more detailed information.

If you need more help, please contact support using the chat box at the bottom. We’re happy to help 🙂